Please contact a team member at any time to receive assistance with your order. If you were logged into an account when your was placed simply log back in to check the status of your order.
Returns & Exchanges:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund but we are able to exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable) - Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 72 hours.
Exchanges (if applicable) - We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will provide you with return instructions.
Return Shipping - You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item with a value over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our warranty covers any manufacturer workmanship defects of your AriXsun Energy products. This warranty only applies to the end consumer and is null and void if the product is used in an unintended manner. This warranty lasts for the established life of each product and will be documented in the original packaging. This warranty is for the original consumer purchaser only and is not transferable. Proof of purchase must be verified.
Any problem that is caused by abuse, misuse, or an act of nature (fire, hale, birds, etc.) is not covered. Normal wear and tear are not covered by this warranty. Outlet purchases are not covered by warranty.
Shipping & Delivery:
For an estimate of when orders shipped using Ground or orders that qualify for Free Shipping will arrive please see the chart below.
Domestic Shipping Methods (Continental United States)
- Free Shipping 4-8 Business Days
- UPS Ground 2-5 Business Days
- UPS 3-Day Select 3 Business Days
- UPS 2nd Day Air 2 Business Days
- UPS Next Day Air 1 Business Day
Privacy & Terms:
Read our terms of service here.